FAQs
- How do I get my User ID and password?
- What is my member status?
- How do I cancel or change my membership?
- I have not received a membership dues notice (invoice)
for my membership, how can I get one?
- I paid my membership dues and have not received a membership
dues confirmation notice. How do I get one so I can submit it to my
employer?
- How can I change my mailing address, billing address
or any other personal information that needs to be changed?
- I would like to become a member, what types of membership
are there and how much are dues?
- How do I subscribe or unsubscribe to the NRC listserv?
- How do I acquire a current Yearbook or back issues of
Yearbook’s?
- What would be the cost plus shipping the Yearbook’s?
- What address do I send a Yearbook payment too?
- What is NRC’s Federal FEIN number?
- Do the Yearbook’s ship with invoice or do I need
to prepay?
- Do you offer an Agency Discount on Back Issues?
- Do you accept Credit Cards for a payment method?
- Who do I contact if I have not received my Yearbook
yet?
- Do I need permission to use an article from a Yearbook
or JLR?
- Who do I contact to receive pricing information, order
back issues or to order the current JLR?
1. How do I get my User ID and password?
You can go to: “Login” and click
the “ I forgot my User ID and Password” button. You will be
prompted to either enter your User ID to get your password, or enter your
e-mail address to get your User ID. If neither of these options work for
you, contact:
Customer Care Center
E-mail address: customercare@nrconline.org
Or phone: 414-908-4924, ext.450, during normal office hours, 8:00 am
to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00 pm
CST.
2. What is my member status?
You can go to “Member Information”
and login, if you haven’t already. You can find your member type,
your term start date, and your term end date.
3. How do I cancel or change my membership?
You can Contact:
Carrie Banacin
E-mail Address: NRC_Membership@nrconline.org
Or by phone: 414-908-4924, ext.116, during normal office hours, 8:00
am to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00
pm CST.
4. I have not received a membership dues
notice (invoice) for my membership, how can I get one?
You should receive a membership dues notice (e-invoice) 60 days before
your membership ends, as long as you have a valid e-mail address in the
NRC database. After that you will receive a hard copy in the mail.
If you have not received a membership dues confirmation notice, this
could mean your e-mail address is not on file or it needs to be updated
in the database.
If you need to update your e-mail address contact:
CustomerCare Center
e-mail address: customercare@nrconline.org
Or by phone: 414-908-4924, ext.450, during normal office hours, 8:00
am to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00
pm CST.
5. I paid my membership dues and have
not received a membership dues confirmation notice. How do I get one so
I can submit it to my employer?
If you renewed or joined on-line, you will receive an e-mail with your
membership dues confirmation (receipt) attached, within 10-15 business
days of the transaction. If you renewed or joined via a paper form, you
will receive an e-mail with your membership dues confirmation (receipt)
attached, within 10-15 business days of receipt of your form.
6. How can I change my mailing address,
billing address or any other personal information that needs to be changed?
You can go to: “Member Information”
logon and change your personal information. Once you have submitted the
changed information it will update your record in the database. This does
have a process time of approx. 3.5hrs.
If you are not able to login into the NRC website. You can go to: “Login”.
If you don’t remember your password, go to: “Login”
and click the “I forgot my User ID and Password” button. You
will be prompted to either enter your User ID to get your password, or
enter your e-mail address to get your User ID.
If neither of these options work for you, contact:
Customer Care Center
E-mail address: customercare@nrconline.org
Or phone: 414-908-4924, ext.450, during normal office hours, 8:00 am
to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00 pm
CST.
7. I would like to become a member, what
types of membership are there and how much are dues?
There are Silver, Gold, and Platinum memberships that include regular
membership plus a voluntary donation to NRC. The Emeritus membership is
extended to those NRC members who have retired from their professional
positions. The Second Family Member Memberships are offered to members
desiring only one copy of each NRC publication be sent to a particular
address. One member of that family will pay the Regular Membership fee,
and the second member will pay the Second Family Membership fee.
Go to: “Join Now”
for an explanation of the dues for the different member types.
8. How do I subscribe or unsubscribe to
the NRC listserv?
Go to: “NRC
Listserv” read the NRC guidelines and fill out form. If you
have not logged in the site you will be prompted to login.
If you have problems logging into the NRC website, e-mail customercare@nrconline.org
Or call 414-908-4924, ext.450, during normal office hours, 8:00 am to
4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00 pm CST.
9. How do I acquire a current Yearbook
or back issues of Yearbook’s?
You can contact:
Customer Care Center
E-mail address: customercare@nrconline.org
Or phone: 414-908-4924, ext.450, during normal office hours, 8:00 am
to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00 pm
CST.
10. What would be the cost plus shipping
the Yearbook’s?
The cost and shipping of each Yearbook is $80, if shipping within the
U.S., and $90 outside the U.S.
11. What address do I send a Yearbook
payment too?
NRC Headquarters
ATTN: Subscriptions Department
7044 S. 13th Street
Oak Creek, WI 53154
(414) 908-4924 x116
12. What is NRC’s Federal EIN
number?
NRC’s FEIN number is: 36-3752809
If you need the W-9 form, please contact Carrie Banacin at:
NRC_Membership@nrconline.org.
Or by phone: 414-908-4924, ext.116, during normal office hours, 8:00
am to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00
pm CST.
13. Do the Yearbook’s ship with
invoice or do I need to prepay?
Prepayment is required, and your order will be shipped when payment is
received.
14. Do you offer an Agency Discount
on Back Issues?
We do not offer agency discounts.
15. Do you accept Credit Cards for a
payment method?
We accept VISA, MasterCard or American Express credit cards.
16. Who do I contact if I have not received
my Yearbook yet?
You can contact:
Customer Care Center
E-mail address: customercare@nrconline.org
Or phone: 414-908-4924, ext.450, during normal office hours, 8:00 am
to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00 pm
CST.
17. Do I need permission to use an article
from a Yearbook or JLR?
You can contact:
Nancy Short
E-mail Address: n.short@nrconline.org
Or by phone: 414-908-4924, ext.135, during normal office hours, 8:00
am to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00
pm CST.
18. Who do I contact to receive pricing
information, order back issues or to order the current JLR?
You can contact:
Lawrence Erlbaum Associates, Inc.
10 Industrial Avenue
Mahwah, NJ 07430
Phone: 800-926-6579
e-mail: journals@erlbaum.com
http://www.leaonline.com or http://www.erlbaum.com
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National
Reading Conference